for patients

mea ma’i new patients.

Welcome to our unique psychology practice where we partner with patients, healthcare providers, and physicians to create a working atmosphere of trust, connectedness, collaboration, and well-being. We provide safe, effective, efficient, patient-centered, high quality and equitable care. We provide services for children, adolescents, adults, & elders/geriatrics. Learn more about becoming a new patient.

  • Try to arrive 15 minutes early for the first appointment. Your intake paperwork should have already been completed via the Patient Portal. Please check in with the front desk and kindly wait in the Waiting Room for your provider.

    If applicable, bring a list of all medicines you are taking for both physical and behavioral health reasons. Include name, dose, frequency, and any side effects you are experiencing. Bring along contact information for all doctors who are giving you medicine.

    Bring copies of any documents you think might be helpful. These include previous psychological testing, hospital discharge summaries, or recent laboratory results. If you are bringing your child in for therapy, then bring copies of recent school progress reports and psychological testing results.

    Appointments usually last 45 minutes. You and your clinician will use the first appointment to establish an initial connection and get an impression of how he/she can help you. Consider preparing notes to explain in your own words what you have been experiencing. Be as clear and thorough as you can be so that the clinician can better help you.

    At the end of the first session talk with the clinician about a plan to help you. This may include continuing to meet with the clinician on a regular basis, or the clinician may refer you to another specialist who may be better able to help you. If your clinician recommends that you continue to come to appointments, you should have a clear idea of what to expect to happen during those appointments. Bring a list of any questions you have about how therapy works, including frequency, cost, and what you will need to do.

    If you would like, ask if you can include your family or social support in some of the sessions.

  • We will send you a link before your first telehealth appointment so you can test your video and microphone. You do not need to download any software as most video conferencing services are web-based. If you have a preferred service (Zoom, Teams, TherapyNotes, etc.) let your provider know so they can accommodate your preferences.

    Telehealth is just as effective as in-person therapy, though it might feel a bit different the first time. This is normal and you’ll feel natural in no time!

    Please be ready for your session at least 10 minute before it’s scheduled to start with your video and microphone on. Make sure you are in a private location and limit any potential for interruption.

    All teletherapy sessions are HIPAA compliant.

  • Our California licensed clinicians are extensively trained and credentialed in specialized treatment modalities for adults, children, adolescents, families, and couples. Choosing the right clinician is key in successful treatment and relies on building a good relationship between the clinician and patient. In some cases, it may take time and effort to find and establish ‘the right’ clinician, however, once established the comfort and at ease the relationship can foster an experience of a healthier and more productive life.

    A new patient may seek out a particular clinician based on a recommendation from a primary care physician, healthcare professional, family, friend or acquaintance. In other instances, a person may receive a more general referral to our clinic without reference to a specific clinician. In those cases, our Clinical Director can provide a recommendation to a specific clinician taking into account specific psychological issues, personality, temperament and other extenuating circumstances. You may also request a brief phone interview with the clinician of your choice after reviewing their background, credentials and expertise listed in the Our Specialists section of this website.

    The easiest way to make an appointment is to call us at (619) 996-3195. If you’re calling for the first time, we’ll set up an introductory interview to assess your needs and recommend a course of action and available options.

  • How behavioral health professionals can help

    We empower people to be more prepared, confident and hopeful when facing distressful life situations. We achieve this by clearing up the confusion involved in overwhelming situations while focusing on a process of creating tolerable, adaptive, and positive changes. In creating progress, efforts are made to modify thinking, behavior, emotion and physiological response. Coordinated behavioral health practices provide the basis of knowledge and skill necessary to create encouraging and meaningful health changes.

nā ma’i current patients.

Login to your patient portal to check availability, view your upcoming appointments, or follow up with requests. If you don’t have a portal account yet, request one during your next office visit or reach us at:

Call us - (619) 996-3195

Email us - admin@alohapsych.com

  • Upon verification of health plan/insurance coverage and policy limits, your insurance carrier will be billed for you and we will be paid directly by the carrier. You will be responsible for any applicable deductibles and co-payments. Co-payments must be paid at the time services are rendered; you are responsible for full payment.

    Not all issues/conditions/problems, which are dealt with in the provision of psychological and behavioral medicine services, are covered by insurance companies. It is your responsibility to verify the specifics of your coverage. If your account is overdue (unpaid) and there is no written agreement on a payment plan, your clinician and alo·ha psych associates, inc. can use legal or other means (courts, collection agencies, etc.) to obtain payment.

    • Tricare

    • Sharp

    • Blue Cross

    • Blue Shield

    • United Healthcare

    • Optum Health

    • Most PPO plans

    • Aetna

    • Medicare

    • Magellan

    • Health Net (Medi-Cal)

    • U.S. Behavioral Health Plan

    • United Behavioral Health (UBH)

    • University Health Alliance (UHA)

    Don’t have any of these health plans? You may still be able to use your benefits! Some plans reimburse a portion of “out-of-network” providers. Contact your plan and inquire about “out-of-network” mental health coverage. Aloha Psych can provide “Superbills” that you may be able to submit to your plan for reimbursement. In this case, you will pay the full rate up front.

  • Patients are expected to pay the standard fee according to the schedule below at the beginning of each session unless other arrangements have been made. A standard fee of $75.00 will be charged for completing standard disability claim/progress forms. More complex forms and communication with insurance carriers may be subject to further charges, of which you will be notified prior to.

    Telephone conversations, site visits, writing and reading of reports, consultation with other professionals, release of information, reading records, longer sessions, travel time, etc. will be charged at the rates listed below, unless indicated and agreed upon otherwise. Please notify your clinician if any problems arise during the course of therapy regarding your ability to make timely payments.

    Understanding Your Right to a Good Faith Estimate

    As a patient, it's important to know that you're entitled to a "Good Faith Estimate." This is a clear breakdown of expected costs for your medical care.

    For individuals without insurance or those choosing not to use insurance, health care providers are required by law to provide an estimate of the charges for medical services and items. This Good Faith Estimate should cover the entire anticipated cost of your treatment, including any additional expenses such as laboratory tests, prescriptions, medical equipment, and any hospital fees involved.

    It's essential to request this estimate in writing from your health care provider at least one business day prior to receiving any service or item. You're also free to request such an estimate from any other health care provider for comparison purposes.

    Should your final bill exceed the provided Good Faith Estimate by $400 or more, be aware that you have the right to challenge this bill. Keeping a copy or a photo of your Good Faith Estimate is advisable for your records.

  • Service Provided — Time Allotted

    • Initial Individual Evaluation & Consultation
      60 Minutes — $300.00

    • Individual Psychotherapy
      45-50 Minutes — $200.00

    • Family or Conjoint Family Psychotherapy
      45-50 Minutes — $275.00

    • Psychological Testing
      per 60 Minutes — $200.00

    • Preparation of Written Psychological Report
      per 60 Minutes — $200.00

    • Consultation by phone
      per 10 Minutes — $50.00

    • Hospital/Skill Nursing Consultation
      per 30 Minutes — $200.00

    • Late Cancelation/No Show
      $160.00

    • Medical disability forms/notes
      $75.00

    *Sliding Scale Available

policies, etc.

  • All information disclosed within sessions and the written records pertaining to those sessions are confidential and may not be revealed to anyone by alo·ha psych associates, inc. or your clinician without your written permission except where disclosure is required by law. These exceptions are:

    1. The patient authorizes release of information.

    2. As necessary for continuity of care

    3. A judge issues a court order.

    4. There is a medical emergency.

    5. The patient presents a physical danger to self.

    6. The patient presents a danger to others.

    7. Child, elder or dependent adult abuse/neglect is suspected.

    It is understood that in cases 6 and 7 that your clinician is required by law to inform potential victims and legal authorities so that protective measures can be taken. If you participate in group therapy it is understood that you are not to discuss any details of the group outside of the group therapy sessions. Alo·ha Psych Associates, Inc. and your clinician follows the “minimum necessary” rule for release of information.

    If you place your mental status at issue in litigation initiated by you, the defendant may have the right to obtain the psychotherapy records and/or testimony by alo·ha psych associates, inc. and/or your clinician. In couple and family therapy, or when different family members are seen individually, even over a period of time, confidentiality and privilege do not apply between the couple or among family members, unless otherwise agreed upon. alo·ha psych associates, inc. and/or your clinician will use clinical judgment when revealing such information.

    Alo·ha Psych Associates, Inc. and/or your clinician will not release records to any outside party unless authorized to do so by all adult parties who were part of the family therapy, couple therapy or other treatment that involved more than one adult patient.

  • A scheduled appointment means that a time is reserved only for you. If an appointment is missed or cancelled with less than twenty-four-hour’s notice, you will be billed $160.00. Your health plan does not cover payment for missed appointments; therefore, you are responsible for payment in full.

  • Our services use goal directed treatment. This means that treatment goals are established after thorough assessment. All treatment is then planned with the goal(s) in mind and progress toward that goal is done in a time efficient and strategic manner. If you ever have questions about the nature of the treatment, please ask.

  • If you are under 18 years old, please be aware that the law may provide your parents the right to examine your treatment records. It is our policy to request that parent honor privacy between myself and the child when individual treatment is established.

  • If you need to contact us with an urgent matter, leave a message according to the instructions on the phone service and your call will be returned. There may be a charge for lengthy telephone consultations. If you need to contact your clinician between sessions, please leave a message with the clerical staff at (619) 996-3195 and your call will be returned as soon as possible. alo·ha psych associates, inc. staff checks messages a few times during the daytime only, unless your clinician is out of town.

    If an emergency situation arises, indicate it clearly in your message and if you need to talk to someone right away call the 24-hour Access and Crisis Line for San Diego County: 1-888-724-7240, or the Psychiatric Emergency Response Team (PERT): 911. Please do not use e-mail or faxes for emergencies. Your clinician does not always check e-mail or faxes daily.

ninau • have a question?